FAQ

1.Where do you deliver?

We offer free delivery across the UK.

2.How long does delivery take?

Standard delivery typically takes 3-5 working days.

3.Is there a minimum order for free shipping?

No, we offer free shipping on all orders.

4.What's your return policy?

We offer free 14-day returns on all items.

5.How do I initiate a return?

Visit our Returns page on the website to start the process.

6.Do you offer exchanges?

Yes, you can exchange items within 14 days of purchase.

7.Are returns free?

Yes, we cover the cost of return shipping.

8.What condition should returned items be in?

Items should be unworn, unwashed, and with original tags attached.

9.How long do refunds take to process?

Refunds are usually processed within 5-7 working days after we receive the return.

10.Do you ship internationally?

Currently, we only offer shipping within the UK.

11.What payment methods do you accept?

We accept major credit cards, PayPal, and Apple Pay.

12.Are your clothes true to size?

We provide a detailed size guide on each product page to help you find the right fit.

13.How can I track my order?

You'll receive a tracking number via email once your order ships.

14.Do you offer gift wrapping?

Yes, we offer a gift wrapping service for a small additional fee.

15.How can I contact customer service?

You can reach us via email at Help@truhood.com or by phone at 07425211356.

16.What's your warehouse address?

Our warehouse is located at Unit 19 Gatehouse Enterprises, Albert Street, Lockwood, HD1 3PR.

17.How do I return items to your warehouse?

Please use our warehouse address: Unit 19 Gatehouse Enterprises, Albert Street, Lockwood, HD1 3PR. Make sure to include your order number.

18.Is your customer service team based in the UK?

Yes, our team is based in the UK and is ready to assist you with any queries.