Shipping policy

TRUHOOD LTD Shipping Policy

At TRUHOOD LTD, we strive to provide you with the best possible shopping experience, including efficient and reliable shipping services. Please read our shipping policy below for detailed information on delivery options, timeframes, and costs.

UK Shipping

We are currently offering shipping services within the United Kingdom. We're pleased to provide the following shipping options for our UK customers:

Standard Delivery - £3.99

Free Standard Delivery available for orders above £50
Estimated delivery within 3-5 days.

Next Day Delivery

Cost: £4.99
Estimated Delivery Time: Next business day if ordered before 2 PM
Available for all orders within the UK
Order cut-off time: 2 PM Monday to Friday

Please note:

Business days are Monday to Friday, excluding public holidays.
Next Day Delivery orders placed after 2 PM or on weekends/public holidays will be processed the next business day.

Order Processing

All orders are processed and shipped from our UK warehouse.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your package's progress on our website or the courier's website.

Delivery Addresses

Please ensure that your shipping address is correct at the time of placing your order.
We are unable to change the delivery address once the order has been placed.
For apartment buildings, please include your unit number to ensure smooth delivery.

International Shipping

We are excited to announce that we will be expanding our shipping services internationally in the near future. Please check back for updates on international shipping options and rates.

Customs and Import Duties

For future international orders:

Customers may be subject to import duties and taxes, which are levied once the package reaches the destination country.
Additional charges for customs clearance must be borne by the customer; we have no control over these charges and cannot predict what they may be.

Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit:

Please contact our customer service team at help@truhood.co.uk within 7 days of the expected delivery date.
We will work with our shipping partners to locate your package or process a replacement/refund as appropriate.