Return Information - TRUHOOD LTD

Return Information - TRUHOOD LTD

At TRUHOOD LTD, we want you to be completely satisfied with your purchase. If for any reason you're not, we offer a hassle-free return policy.

Return Period:
• You have 14 days from the date of receipt to return your items.

Condition of Returns:
• All items must be returned in their original packaging with swing tags still attached.
• Items should be in a saleable condition. We reserve the right to reject returns that don't meet this criterion.

Free Return Service:
• We offer free returns for all orders. You don't have to pay any additional costs to return your items.

How to Return:
1. Email help@truhood.com
2. Follow the steps to process your return.
3. Repack your items securely in their original packaging.
4. Use the free return label provided in the Returns Portal.
5. Drop off your package at the designated courier point.

After Your Return:
• You'll receive an email confirmation once our warehouse receives your returned item.
• Refunds will be issued to your original payment method within 3-5 working days of processing.

Faulty Items:
If you've received a faulty item:
1. Contact our customer service team immediately.
2. Provide your order number, a description of the issue, and photographic evidence.
3. Wait for instructions from our team before returning the item.

Exchange:
If you'd like to exchange an item for a different size or color, please process a return and place a new order for the desired item.

We strive to make your shopping experience with TRUHOOD LTD as smooth as possible. If you have any questions about our return policy or need assistance, please don't hesitate to contact our customer service team.

help@truhood.com

Remember, your satisfaction is our priority. We appreciate your business and look forward to serving you again!